airBaltic in facts and figures 2017

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The world’s most punctual airline

Safety is our number one priority, but punctuality comes a close second. For the past four consecutive years airBaltic has been on the top of the global on-time performance ranking. In 2014, 2015 and 2017 we have been ranked No 1 globally in punctuality!

~4000 flights per month

More than 50 direct flights from Riga, Tallinn and Vilnius, and connections throughout the world. To make it all happen properly and on time, the flight operations control centre work 24 hours a day.

No. 1 in technical reliability in Europe

According to the Canadian aircraft manufacturer Bombardier, airBaltic is number 1 airline in technical reliability in Europe2. Because of that we have the honour of being the first airline in the world to fly the new Bombardier CS300 aircraft.

77% of luggage arrives within 5 – 15 minutes

Taking care of checked-in luggage is a close collaboration of each respective airport and airBaltic, and we do everything in our power to improve this statistic and make our passengers more satisfied.

Cheerful and professional service

Our customers often say our cabin crew is the biggest advantage of airBaltic3. And we are an airline that speaks your language – each of our flight attendants knows at least three.

Experienced technical team

On our technical team we have more than a 100 people. Every night all our aircraft are checked for security and operational readiness by 25 technicians. Only 0,2% of airBaltic flights are cancelled for technical reasons.

Experienced pilots

Our most senior captains have flown up to 20 000 hours – that’s 833 whole days in the air.

Shorter queues at check-in

Online check-in is available already 5 days before departure. So passengers can spend less time at airports, and flights are less likely to be delayed.

Excellent connections via Riga

Connected flights require intricate planning and immaculate planning. 100% accuracy is unreachable in this parameter, but we’re close.

Accessible customer service

Our customer service speaks 7 languages. On working days our average response time on social media is 20 minutes, while customer relations department usually provides same-day response.

Data summarized according to calculations by airBaltic, based on information available to airBaltic. airBaltic operations data gathered in September, 2016. 

  1. According to OAG Analytics punctuality data on over 50 million flights. 
  2. Bombardier Commercial Aircraft 2015 Airline Reliability Award for the Q400 Program in the European region.
  3. Customer satisfaction index 2016: 69%, according to TNS TRI*M Private Customer Retention Survey, April, 2016.